Refund Policy

Last updated: 5 October 2026

Bal Chikitsa plans are digital access that starts as soon as payment succeeds. This page explains when we refund. Questions: gogolu22009@gmail.com.

No auto-renewal, so nothing to cancel

We never renew a plan automatically. You pay once for 30 or 365 days, and access ends on its own after that. There is no subscription to cancel and no future charge.

We will refund in full if

• Your transaction failed but money was deducted from your bank, card or UPI account and the plan was not activated. Banks and Razorpay usually send such money back automatically within 5 to 7 working days. If it has not come back after that, write to us. We will check the payment with Razorpay and refund it, or activate your plan if you prefer.
• Money was deducted and the payment shows as successful, but the plan was not activated, and we cannot activate it within 48 hours of your report.
• You were charged twice for the same plan period by mistake (for example two open tabs, a double click or a network retry). The website does not let you buy a plan that already has more than 7 days left, so this should be rare.
• A technical fault on our side stopped you from using the paid features during the first 7 days after your payment, and we could not fix it within a reasonable time.

We do not normally refund

• Change of mind after the plan has been activated and used.
• A plan that has expired or is more than 7 days old, except for the cases above.
• Accounts closed for breaking the Terms of Service.

Paying again before your plan ends (renewal)

After you buy a plan the Subscribe button is switched off for that plan. In the last 7 days a "Renew" button appears. If you renew, the new period is added after your current end date, so you lose no days. This is a normal renewal, not a double payment.

How to ask for a refund

Email gogolu22009@gmail.com from your registered address with your Razorpay payment ID (it starts with pay_ and is in your Razorpay payment confirmation email or receipt) and a short description of the problem. We reply within 3 working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. It usually takes 5 to 7 working days to show in your account, depending on your bank or UPI app. When a refund is made, the matching plan period is removed from your account.